Privacy & Refund Policy

Yislamoo values you and respects your privacy. It has always been Yislamoo’s firm policy to conduct business with scrupulous respect for the law.

We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. Yislamoo recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. In addition, we may share your contact information with trusted business partners so that they may market their products and services to you.  

Information

We collect information you provide when you place an order, register with us, send us an e-mail or call us, enter a sweepstakes or enroll in a service.

Shared Information

We share personal customer information with our agents, representatives, trusted service providers, and contractors for limited purposes. Those purposes may be fulfilling customer orders; offering products and services in connection with our website; customer service; giving access to our partners’ sites; or finishing credit card transactions. These third parties are not allowed to use this information. They can only fulfill orders and service your questions. From time to time, we may share the contact information of our customers with carefully picked and trustworthy third parties so the third parties can promote their products and services. Yislamoo does not share e-mail information. If you log in through Facebook Connect, information you provide to us may be shared with Facebook. Yislamoo reserves the right to work with law enforcement officials in the investigation of any possible unlawful activities of our customers related to electronic communication transmitted on our site. Yislamoo will have no legal responsibilities for such disclosures. We may also give information to other groups for fraud protection and credit risk reduction. We may share grouped demographic and statistical information with our other partners. No personal information that can identify any individual person is shown in that disclosure.

Handling Contests & Survey Responses

Every now and then, Yislamoo or its research partners will invite customers to take part in contests and surveys. The information we collect from these contests and surveys may be matched with individual customer accounts and used by Yislamoo to improve your overall customer experience. The information will only be shared with third parties in grouped form.

Affiliate Partners

If you sign up to be a Yislamoo.com affiliate partner, you will be led to a third-party website. This website manages the affiliate process. The third party is not allowed to use information they get for anything other than running the affiliate process.

Information

Collecting Process Our technology lets us identify what type of browser you are using, the website from which you enter Yislamoo.com and the pages you view as you tour our site. This technology helps us compile grouped statistics about online guests and their use of Yislamoo.com. These statistics allow us to improve the design and content of our site to better serve your needs. Like most websites, the servers that serve our website automatically identify your computer by its IP address. We log IP addresses and we use them to track things like the number of people that visit our website.

Security

What technology does Yislamoo.com use to ensure the security of credit card transactions? We seek high standards in credit card security to better protect the information you give us when you shop on Yislamoo.com. Our servers use Secure Socket Layer (SSL) to protect storage and transference of your data from wrongful parties. We also use a digital secure server ID to give you more security when you are on the Internet.

My Account Information

To protect your account information, Yislamoo.com does not store credit card information. Yislamoo also has security measures to protect the loss, misuse, and change of your information. Only certain employees and agents of Yislamoo.com have access to this information. This information is only used for completing your order.

Linking to Other Sites

While we carefully select the websites we link to, we are not at fault for the privacy practices or content of these websites. You are under the privacy policy of the operator of that site when you give personal information to them, not the Yislamoo privacy policy. Please read the policy of that site before sharing any information. Changing our Privacy 

Policy

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests and needs of our customers. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website, and will replace any prior policies that are inconsistent. You should check our website occasionally for more information on how we use the data we collect. Inquiries You may contact us via email, Facebook or twitter by pressing the corresponding tabs in the “connect” area. This information is used to respond directly to your questions or comments:

Yislamoo

P.O.Box 962017,

Amman 11196

Jordan

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products or soft copy products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

info@yislamoo.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@yislamoo.com and send your item to: P.O.Box 962017 null JO 11196.

Shipping

To return your product, you should mail your product to: P.O.Box 962017 null JO 11196

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.